Terms, Shipping and Refund Policy

Thank you for being here at D’PAZ®, on this page you will find each and every one of our terms, as well as our shipping and item return policies. All in one? Yes, all in one in the easiest way for our customers to understand.

Use of the Website:

  • You must be of legal age under the laws of your country to make purchases.
  • All content on the site, including text, images and designs, is the property of D’PAZ® and is protected by copyright.

Modifications:

  • We reserve the right to update these terms at any time. We also reserve the right to create a separate page if we need to go into more detail about the terms. If you have any questions, please contact us.

    Shipment

    1. Shipping Options:
      • We offer domestic and international shipping.
      • While some shipping is free, not all shipping is, so shipping costs are calculated at checkout based on the customer’s location.
      • Although we ship to all countries in the world, the international area is always subject to unforeseen changes, therefore; If for some reason we could not send your product to your country or city, we apologize, it would mean that we cannot control it, we will let you know by email giving the reasons why. This is usually unusual, but sometimes situations such as wars or bad policies limit trade.
    2. Delivery Times:
      • Domestic shipping: 3 to 7 business days, but we can also take up to a maximum of 11 days for free shipping.
      • International shipping: 10 to 21 business days.
      • Delivery times may vary depending on product availability and customs regulations in each country, but don’t worry, your product will arrive at your doorstep sooner or later.
    3. Follow-up:
      • You will receive an email with a tracking number once your order is shipped. And you can track it at any time.
    4. Taxes and Fees:
      • International customers are responsible for paying any applicable taxes or customs fees in their country.

    Payment Terms

    1. Payment Options:
      • We accept the following payment methods:
        • Credit and debit cards (Visa, MasterCard, American Express).
        • PayPal.
        • Bank transfers (where available).
    2. Payment Security:
      • All payments are processed through secure platforms with SSL encryption to protect your information.
    3. Billing:
      • The billing information provided must be accurate and complete.
    4. Declined Payments:
      • In the event of a declined payment, you will receive an email notification. It is your responsibility to verify the payment details and retry the transaction.
    5. Currency Conversion:
      • If you make a purchase in a currency other than your home currency, your bank or payment provider may apply conversion fees or additional charges.

    Refunds and Returns

    1. Return Policy:
      • We accept returns within 15 days of product delivery.
      • Products must be unused, in their original packaging and with all labels intact.
    2. Exceptions:
      • D’PAZ Magazine are non-returnable unless errors are found. We make sure to send each page of the magazine perfectly to the consumer.
      • It is the customer’s absolute responsibility to write their shipping or home address correctly. If the error is ours, we will give you a refund and send you new products for free, but if the customer entered or made a mistake when entering their shipping address, we will not process a refund. This is in order to avoid scams.
    3. Return Process:
      • Go to the return form and select the product you wish to return, or send an email to support@dpaz.shop with the reason for the return and your order number.
      • Return shipping costs will be the customer’s responsibility, unless the product has arrived damaged or incorrect. This cost applies to free shipping products. Most products are shipped for free in the United States, but products for which you did pay for shipping will be our responsibility.
    4. Refunds:
      • Refunds will be processed once we receive the returned product.
      • It may take 5-10 business days for the refund to reflect in your account.
    5. Damaged or Incorrect Products:
      • If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order to resolve the issue.

    Contact

    Language for customer service: Any language.

    • Support@dpaz.shop

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